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How We Handle Your Personal Information

When you open an account at dewatoto88, your data stays secure. We collect only what we need to verify your identity, process your DANA, OVO, GoPay and QRIS…

Account verification & payment processingEncrypted data storageYour access and control rights
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dewatoto88 How We Handle Your Personal Information
GET IN TOUCH

Contact Us About Your Privacy

Email Support Send privacy requests or data access inquiries to our support team at [email protected]. Responses typically arrive within 24 hours on business days.
Live Chat Chat with our team in English via the support widget on the site. Available daily from 08:00 to 22:00 Western Indonesia Time to answer privacy or account questions.
Account Settings Manage your personal data directly in your account dashboard. Update email, phone number or contact preferences without contacting support.
HOW WE PROTECT YOU

Data Security and Your Rights

Encrypted Transfers

All DANA, OVO, GoPay and QRIS payment information travels through SSL encryption. Your banking details are never stored in plain text on our servers.

Access Your Data

You have the right to request a copy of all personal information we hold about you. Email [email protected] with 'Data Request' in the subject line.

Correct or Delete

If your details are wrong or outdated, you can update them in your account settings. You may also request permanent deletion where local law permits.

Cookie Control

Adjust your browser settings to accept or reject non-essential cookies. Functional and security cookies remain active to protect your account.

Third-Party Sharing

We share your data only with payment processors, fraud-prevention services and legal authorities where required by law. No marketing partners receive your details.

Data Retention

Account information is kept for the duration of your membership plus five years, unless local law requires a shorter period. Deleted accounts are purged after 30 days.

Your Most Asked Privacy Questions

Your account is marked for deletion immediately. Personal data is retained for 30 days to process any pending withdrawals or disputes. After 30 days, your account and associated details are permanently removed from our active systems, though payment processors may keep transaction records as required by law.

Cookies track your login session, remember your game preferences and help prevent fraud. Some cookies are essential for security; others are optional and improve your experience. You can disable non-essential cookies in your browser settings without losing access to your account or payments via DANA, OVO, GoPay and QRIS.

Yes. Send a data access request to [email protected] with 'Data Request' in the subject. You will receive a download of your registration details, login history, transactions and account activity. Processing typically takes five to ten business days.

Only our payment processor and your bank see your direct banking credentials. dewatoto88 stores a masked reference code instead of your full account number. Your complete banking details never appear in our system or support communications.

No. We do not sell personal data. We share information only with fraud-prevention vendors, payment processors and legal authorities where required by law. Marketing partners and external analytics tools receive only anonymized, aggregated data that cannot identify you.

After your account becomes inactive, we retain personal data for five years where local law permits, or until you request deletion. This allows us to process late withdrawals, investigate disputes and meet legal obligations. You can request earlier deletion by contacting support.

Open your account dashboard and navigate to Settings. You can update your email, phone number and contact preferences directly. For changes to your name or banking details, email [email protected] with a photo ID for verification. Changes are typically processed within 24 hours.

Related Pages

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